REPORT
STIV HUMAN COMPUTER INTERACTION
GROUP B
Group Project:
Usability Testing (10%)
PREPARED FOR:
PROF. MADYA DR. SITI MAHFUZAH BINTI SARIF
Group Members:
1.0 Summary
The Dolphin Rangers team has conducted an onsite usability test for the Pickngo mobile gadget’s interface. The purpose of the test was to assess the usability of the interface, 3 main functions, receiving user feedback and user acceptance.
A total of three users have participated in this particular test , it is conducted in a moderated and in-person approach. For each person, they’ve been given a free amount of time to explore the interface and have given a few interesting pieces of feedback to be highlighted.
In general all the participants found the interface developed by the Dolphin Rangers team to be easy to use, convenient and straightforward. The test identified only few minor problems including:
● Hard to spot the exit button during the user guide.
● Confused by the icon button.
2.0 Introduction
The usability test conducted is a crucial component of the Testing stage, which falls under Stage 5 of the Design Thinking Process. Design thinking, a human-centred problem-solving approach, highlights brainstorming, empathy, prototyping, and testing to generate innovative and user-friendly solutions. In the initial phases of the Design Thinking Process, we created prototypes, defined the problem, identified potential solutions, and empathised with the users. Nowadays, the usability test plays a vital role in validating and enhancing these prototypes, ensuring that the proposed solutions align with user requirements and expectations. The primary goal of this usability test is to evaluate how users interact with the key features of our order parcel application, PicknGo. We aim to gain valuable insights into the suitability of the design solutions for their needs, identify pain points, and enhance the application for optimal usability by involving real users in the testing process. Usability testing guarantees that the design solutions meet the desires and preferences of the end users. The information gathered during this phase informs further enhancements, leading to a more dependable and user-friendly final product. By incorporating user feedback, we can establish a stronger connection between the design and actual user experiences, ultimately boosting the success and adoption of PicknGo.
3.0 Method
The moderated, face-to-face, and exploratory usability testing techniques align well with the objectives of the design process and the characteristics of the mobile application components being assessed.
The chosen testers were selected from other team members by a random selection so that there was no room for biassed feedback. Testers were given a phone from our side to assess the high-fidelity prototypes. It provided them with a short case study to assist them in determining the functions of the test. The testers then went on to treat the entire interface and one of my team members asked them to inquire to them about whether they were able to locate certain functions successfully or not. Subsequently, The team members and the members of the team collected feedback from the testers.
Participant Demographics:
Tester 1
Gender: Male
Age: 22
Education: Degree
Tester 2
Gender: Male
Age: 23
Education: Degree
Tester 3
Gender: Female
Age: 22
Education: Degree
Tester demographics data
Parameters Percentages
Age
22 33.33%
23 33.33%
22 33.33%
Gender
Male 66.66%
Female 33.33%
Education
Degree 100%
Procedures:
4.0 Results
User Feedback Questions:
1. Which part do you find confusing?
User 1: back button or home button
User 2: back button and payment process
User 3: back button icon and placement of each icon
2. Are you able to complete the task easily?
Different answers; some tasks were accomplished quickly, while others presented difficulties.
3. What aspects of the UI (design) could use improvement?
User 1: placement of back button need to be at the top left of the screen
User 2: include Touch n Go as a new payment way
User 3: better design for the app and placement of back button
4. What can be improved on the user experience?
User 1: search features for an easy access to get to every access
User 2: pop-up explanation for new users
User 3: navigator shortcuts and search button
5.0 Improvements and Action taken
User-Friendly Interface
Simplify Navigation: Ensure that users can easily navigate through the app with intuitive menu options and clear labels.
Consistent Design: Use a consistent color scheme, typography, and layout to make the app visually appealing and easy to use.
Enhanced Tracking Features
Real-Time Tracking: Implement real-time parcel tracking with accurate and up-to-date information on the parcel’s location.
Notifications: Provide push notifications for important updates such as pickup confirmation, transit status, and delivery completion.
Robust Customer Support
In-App Chat: Include an in-app chat feature for quick support and resolution of user queries.
Help Center: Develop a comprehensive help center with FAQs, tutorials, and troubleshooting guides.
Streamlined Pickup Process
Easy Scheduling: Allow users to easily schedule pickups and provide multiple time slots for flexibility.
Contactless Pickup: Implement contactless pickup options where users can scan a QR code to confirm the pickup.
Enhanced Security
Verification Steps: Add multiple verification steps, such as PIN codes or biometric authentication, to ensure secure access to the app.
Secure Payments: Ensure that all payment transactions are encrypted and secure, offering multiple payment options for user convenience.
Personalization
User Profiles: Enable users to create profiles with their preferences, frequent addresses, and contact details for faster service.
Custom Notifications: Allow users to customize their notification preferences based on their needs.
Detailed Parcel Information
Comprehensive Parcel Details: Provide detailed information about the parcel, including size, weight, and estimated delivery time.
Photographic Evidence: Allow users to upload and view photos of the parcel before pickup and after delivery.
Integration with Other Services
Third-Party Integrations: Integrate with other popular apps and services (like Google Maps, calendar apps, and email) for seamless user experience.
API Availability: Provide an API for businesses to integrate the parcel pickup and delivery service with their existing systems.
Feedback and Reviews
User Feedback: Encourage users to provide feedback after each pickup and delivery, and use this data to make continuous improvements.
Rating System: Implement a rating system for delivery personnel to ensure high-quality service.
Performance Optimization
Speed: Optimise the app to ensure fast loading times and smooth performance.
Offline Mode: Enable certain features to work offline, such as viewing previously saved addresses and scheduled pickups.
Environmental Considerations
Eco-Friendly Options: Provide options for eco-friendly deliveries and communicate these choices to environmentally conscious users.
6.0 Conclusion
A moderate testing of app Runner parcel highlighted the largely positive experience in using the application with the app’s relief interface and easy onboarding but minor difficulties with some of the icons and menu positions. The performance was rather good, but there were temporary slowdowns during the time when everyone in the class was simultaneously using the cloud. Accessibility enhancements were appreciated, thus, areas that need coloured contrast and keyboard accessibility should be worked on. Basic facilities such as package tracking were well appreciated while additional offers required more or better information to the users. Concerning support, users appreciated its responsiveness; however, implementing pro-active feedback possibilities would contribute to improved user satisfaction even more. These areas will go a long way in enhancing the usability of the particular app.
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