ANALYZING PROBLEM SPACE

 PROBLEM STATEMENT

A lot of UUM students have faced difficulties with parcel delivery at the University. When a student's parcel has arrived at UUM, it will be sent to the UUM Parcel Center(UPC)and that particular student needs to pick up the parcel by Themselves. The problems happened when the student did not have transportation and time to pick up the parcel. Some students have a packed class schedule which will make them have no time to pick up their parcel on time. Limited operating hours that may conflict with students' class schedules also make it more challenging for students to pick up parcels during the available times. Other than that, long wait times and queues, especially during peak periods like the start of the semester lead to wasted time for students More example is inefficient parcel tracking and notification systems that result in students being unaware when their parcel has arrived.

POSSIBLE SOLUTION

We have come out with one solution which is creating an app called "PICKNGO". This app will help a lot of students who have a hard time to pickup their parcel. Besides, it also can help students to generate side income which the runner is also among the students. With this app, taking a parcel from UPC will no longer be a problem to UUM students. Here are some benefits of this app/website:

1. Convenience: By using the app, students can request parcel pickup, saving time and effort by avoiding the need to visit the parcel center during certain hours.,

2. Flexibility: Students can plan pickup times and locations using the app, making it easy to fit it into their daily schedules and class schedules.

3. Income opportunity: The app benefits both parties by giving those willing to take on parcel delivery tasks a side source of income through the involvement of student runners.

4. Effective system: Students can better coordinate with runners and keep track of the status of their parcels with real-time tracking and notifications.

5. Accessibility: The service is easily accessible through the app for students who live off-campus or do not have access to transport, thereby addressing accessibility concerns.

 

DESIGN PROCESS

(i) When the parcel arrives at UPC, UPC staff will key in the parcel information on the website/apps.

(ii) The owner of the parcel should open the website/app to check for the parcel information like the tracking number.

(iii) The owner will copy the tracking number and paste it on "PICKNGO" for runner services. 

(iv) They must fill in their name, matric number, phone number, parcel ID, arrival ID, and also college names. After that, the user will make a payment through online payment.

(v) After the payment has succeeded, the runner will deliver the parcel to the owner, if the parcel arrives, the owner will get a notification from PICKNGO.

PLANNING SCHEDULE

 

1) Find problem statement

Starting the Discussion: Dr. Mahfuzah told us to get together and talk about things. So, we all got together and started thinking about what we could do to make things better.

 Deciding on a Problem: We talked for a while and decided that the parcel centre was a big problem. It took some time, but we all agreed that this was something we wanted to work on.

Sharing Our Experiences: Each of us had our own stories about the parcel centre. Some of us had packages lost, some waited in long lines, and some had trouble with the staff. These stories helped us decide that this was a problem worth fixing.

Hearing from Others: We also heard from other students who had similar problems with the parcel centre. Knowing that it wasn't just us facing these issues made us even more determined to do something about it.

This problem statement is about how we came together as a group and decided to focus on fixing the problems at the parcel centre. We all had our own experiences with it, and we knew it was something that needed to change.

 

2) Plan and discuss solutions

During our holiday break, we got together to brainstorm ideas on how to solve the parcel centre problem we identified earlier. Everyone in the group shared their thoughts and ideas to come up with the best solutions.

Brainstorming Ideas: While we were on break, we took some time to talk about how we could fix the parcel centre issues. We knew it was important to come up with a plan to help our fellow students.

Contributions from everyone: Each person in the group had something valuable to say. We all shared our ideas and thoughts on what could work best to solve the problem.

Decision Making: After discussing various options, we agreed that creating a runner service would be a great solution. This service would pick up parcels from the centre and deliver them directly to students who ordered them.

Introducing PICKNGO: We came up with the name "PICKNGO" for our runner service. It reflects the idea of quickly picking up parcels and getting them to students without any hassle.

Our group decided that creating a runner service like PICKNGO would be the best way to solve the parcel centre inefficiencies. This service will make it easier for students to get their parcels without having to wait in long lines or deal with other issues at the centre We are excited to see how this solution will make a positive impact on our university community.

 

3) Divide task among us

During our next class session, we appointed Haikal as our group leader for this project because we recognized his strong leadership skills and ability to guide us effectively.

Leadership Appointment: After discussing, we unanimously chose Haikal to lead our group project. We believe his leadership skills will help us stay organized and focused on our goals.

Blogspot Management: We decided to create a Blogspot for our project and agreed that everyone in the group should have editing access. This way, we can all contribute and update the blog with our progress and insights.

Interview Task Division: To gather information and insights from UUM students, we divided the interview task into two groups. One group will focus on conducting interviews, while the other will work on developing questions to guide the interviews effectively.

With the tasks divided among us, we are ready to move forward with our project. Haikal will lead us, while everyone contributes to the blog and participates in either the interview or question development team. Together, we are committed to addressing the parcel center problems at UUM and making a positive impact on our campus community.

 

4) Estimate duration

After conducting interviews for user analysis and task analysis, we plan to use the gathered information to create an empathy map and user persona for our project. Based on our assessment, we estimate that we can complete all the necessary tasks for UUM Online Learning within a timeframe of 2 weeks.

Interview Completion: We anticipate completing the interviews with UUM students to gather insights and information about their experiences and needs regarding the parcel centre issues.

Empathy Map and User Persona Creation: Once we have sufficient data from the interviews, we will use it to develop an empathy map and user persona. These tools will help us better understand the users' perspectives, emotions, and behaviours.

Timeline Expectation: Considering the complexity of the tasks and the need for thorough analysis and synthesis of the interview data, we have allocated a 2-week timeframe to complete all the requirements for the UUM Online Learning project.

With the estimated duration in mind, we will focus on conducting the interviews efficiently and thoroughly analyzing the collected data to create meaningful empathy maps and user personas. By adhering to our timeline, we aim to deliver valuable insights and solutions for the UUM Online Learning platform within the specified timeframe.

5) Finish the task

Upon completing all the necessary tasks, including the creation of empathy maps, user personas, and other project requirements, we conducted a thorough review to ensure accuracy and completeness. Once satisfied with the quality of our work, we proceeded to submit the finalized materials on the UUM Online Learning platform.

Task Verification: Before submission, we carefully reviewed all the created materials, including empathy maps, user personas, and any other required documentation. This step ensured that our deliverables met the specified requirements and accurately reflected the insights gathered from the interviews and analysis.

Collaborative Review: We conducted a group review session to cross-check each other's work and address any discrepancies or errors identified during the verification process. This collaborative effort helped ensure the overall quality and consistency of our submissions.

Submission Process: Once confident in the accuracy and completeness of our work, we proceeded to upload the finalized materials onto the UUM Online Learning platform as per the project guidelines and deadlines.

With the completion and submission of our project tasks, we eagerly await feedback and evaluation from the relevant stakeholders. Moving forward, we remain committed to addressing any further requirements or adjustments as needed to contribute positively to the UUM Online Learning platform and address the parcel centre issues effectively.

 

TOOLS

 Use Canva to produce a better image for our project

Use Words for evaluation of the information

Use WhatsApp to communicate for our group project