EMPATHY MAP/USER PERSONA

 EMPATHY MAP


USER PERSONA








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HTA

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 HIERARCHICAL TASK ANALYSIS (HTA) INSIGHT: Divide the work into smaller tasks, like checking the delivery address, obtaining the tracking number, viewing the delivery status, and logging into the parcel tracking system. Recognise possible problems or errors, like misplaced tracking numbers, glitches in the system, or unclear delivery status updates. Think about the data and indicators required for every subtask, such as prompts for confirmation, error messages, and clear instructions. INSIGHT: Examine the individual subtasks that are involved, such as determining the parcel pickup location, presenting identification or proof of delivery, acknowledging receipt, and securely handling the parcel. Determine any potential trouble spots, such as protracted wait periods, ambiguous pickup instructions, or problems with accessibility for people with impairments. Think about the points of decision, like selecting a convenient time for pickup or selecting a different delivery option. INSIGHT:...
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ANALYZING PROBLEM SPACE

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 PROBLEM STATEMENT A lot of UUM students have faced difficulties with parcel delivery at the University. When a student's parcel has arrived at UUM, it will be sent to the UUM Parcel Center(UPC)and that particular student needs to pick up the parcel by Themselves. The problems happened when the student did not have transportation and time to pick up the parcel. Some students have a packed class schedule which will make them have no time to pick up their parcel on time. Limited operating hours that may conflict with students' class schedules also make it more challenging for students to pick up parcels during the available times. Other than that, long wait times and queues, especially during peak periods like the start of the semester lead to wasted time for students More example is inefficient parcel tracking and notification systems that result in students being unaware when their parcel has arrived. POSSIBLE SOLUTION We have come out with one solution which is creating an ap...
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